We want you to shop with confidence.

Eligibility

• Returns or exchanges are accepted within 7 days of receiving your order.
• Items must be unused, unopened, and in original packaging.
• For hygiene and safety reasons, opened or used products cannot be returned or exchanged.

Non-Returnable Items

• Used or opened products
• Items damaged due to improper handling after delivery
• Sale or clearance items (unless defective)

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

• Please contact us within 48 hours of receiving your order
• Provide clear photos of the item and packaging
• We will arrange a replacement or refund where applicable

Return Process

• Contact our customer support team before sending any item back
• Returns sent without prior approval may not be accepted
• Customers are responsible for return shipping costs unless the item is defective or incorrect

Refunds

• Approved refunds will be processed back to the original payment method
• Refund processing may take 5–10 working days, depending on your payment provider

Exchanges

• Exchanges are subject to product availability

Quinz Collection Studio Sdn. Bhd. 202501029105 (1630517T)